Multilingual Expert in Customer Service and Technical support

IRISH number: +353 083 3493950, Dublin 8.

I’m a multilingual expert in Customer Service and Technical Support with some back office experience. I have been working many years providing multilingual assistance to customers via web live chat, email, Voip phone, CSM suits. I also have experience in routine administration services . I have great interpersonal and communication skills. I studied Engineering of Telecommunications at Polytechnic University of Turin (2003).

Spoken Languages

Native: Italian and Spanish
Fluent: English
Good: Portuguese

• MN Web Solutions (IT) – Customer Service and Multilingual Troubleshooting; (11/2005 to 11/2007) – Inbound calls, Technical recovery via Remote pc control, Manage Multiple Chats Simultaneously, Proactive Chats, Geo Location Map, Pre-chat Survey – (Web Services Industry).
• Master New Media (Online Media Publishing) – Chief Editor for Spanish Edition (06/2005 to 10/2005)
• Acoustic Service S.a.s. – Call center and Administration (01/2004 to 05/2005) – Processing and recording of invoices, sales transactions, accounts management information reporting, inventory.
• Conviasa & ExpoTour (Venezuela Tourism) – Multilingual Public Relations and International Coo marketing – (02/2003 to 11/2003)

Informatics, Web and Computer Knowledge

Web 2.0 applications, Html, Java, PHP, MS Office, Macromedia, PC software and Operative Systems, Web conferencing, E-learning, Blogging, Content Management System, FTP, Online Media Publishing and Online Advertising.

Interests

Writing, reading, blogging, Web 2.0, meeting special people, New Medias, learning languages, traveling, philosophy, psychology, anthropology.

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Multilingual Expert in Customer Service and Technical support